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Configuring
Your Computer to Receive E-mail
Common Questions:
You sent me an e-mail with all of my
settings. What do they actually mean?
How
do I set up my e-mail program?
Can one e-mail program check more than
one e-mail account?
How
do I check my email from multiple stations such as home and
work?
How large is my e-mail box?
Common
Problems:
My
box has filled up. Can you delete the mail from it?
It is taking a couple of hours for my
forwarded mail to arrive at my other account. What's
wrong?
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You sent me an e-mail with all
of my settings. What do they actually mean?
Each of the settings in the e-mail we sent
you contains parameters your e-mail program will use to set
up your account.
E-mail address: postmaster@your-domain.com
The actual name of your e-mail address.
Incoming POP3 e-mail host name: mail.anydomain.com
This is the mail server that accepts and
then either stores or forwards your e-mail. It is
not a server that will send mail from your account.
This is also called the "incoming server" in
most e-mail programs.
POP3 e-mail user-id: This will vary. The setting will be found in the control panel. The username will be either the actual e-mail address or a variation on the domain name. It could be "ted@anydomain.com" or anydomain5. Be sure to make note of your control panel settings to ensure you have the correct information.
POP3 e-mail password: The password is set
up when you create the account.
However, we do not have access to it, so be certain
to remember the password or you will need to reset it when
you want to use it.
Outgoing SMTP e-mail host name: We have two different mail servers. Accounts set up before 3/1/02 do not have SMTP service. You can use the SMTP server from your ISP. If this isn't possible, let us know and we can help you move the mail to the new server. All other accounts use mail.your-domain.com. Make sure that you check "My Outgoing Server Requires Authentication" in your mail program. This is generally found in the SMTP server settings.
All mail addressed to
(anything)@your-domain.com will be sent to this default
e-mail box. This
will show up on the server as *@anydomain.com. The
"anything" account allows all mail sent to your
domain to be captured by our server. This is an
excellent safeguard for misspellings and employees who may
have left but their mail might still be important.
Forwarding address: anywhere@elsewhere.com
If you don't want the mail stored on our server or have a
central website where you pick up all your mail.
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How
do I set up my e-mail program?
Click
here for a step-by-step demonstration for Outlook
When
you install Eudora it will prompt you for your user information. Fill it out with the corresponding fields
from your account.
Can one e-mail program check
more than one e-mail account?
Yes. In Outlook or Outlook express, simply
adding additional accounts will automatically add new
incoming e-mail boxes. You can create new
accounts. Go to TOOLS > Accounts > and you will
get a dialogue box. Click
on ADD and you will get the set up wizard. A previous
question provides the step-by-step instructions.
In
paid version of Eudora (not the free one), you can create
new accounts (or personalities) and you have the option of
clicking a box that says "check
simultaneously." For detail instructions go to http://www.eudora.com/techsupport/kb/1471hq.html
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How do I check my email from
multiple stations such as home and work?
You need to configure email client software such as Netscape
Messenger or Outlook Express. We have support articles on
how to configure Messenger precisely. Search for Messenger
on the FAQ Database homepage, or click on the 'Email' link.
Please review the example below:
Jane wants to check her email from both work and home from
her domain accounts mail server at Coastline.
The problem is that if she checks messages at work, and downloads
them to her local mail, she will not be able to download the
same messages from home because she has removed messages
from the server.
Therefore, what we recommend is that Jane sets up her
email at work to "Leave Messages on the Server" -
this is a standard option in either Netscape Messenger 4.5
or Outlook / Outlook Express (Consult the help menus of
these applications to learn where you can set the settings
for 'Leave Messages on the Server').
With this option selected in your email client software you
client software will download only copies of the messages,
and leave original messages on the server for later
retrieval.
We highly recommend this method and further recommend
that you configure your email client software:
1) at work to 'Leave Messages on the
server'.
2) at home do not use 'leave
messages on the server'. This way, when you are home you
have access to ALL of your email.
This solution we have found works best for most who are
migrating between work and home.
How
large is my e-mail box? Can I make it larger?
Most boxes are 5 megs. If your box consistently fills
up (at least two or three times a week) we can increase the
size to 10 and then 15 megs but no more.
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It
is taking a couple of hours for my forwarded mail to arrive
at my other account. What's wrong?
When mail is forwarded from our server to another server,
the other server must will able and willing to receive the
message. If that server can't accept the message, it
will defer it. Our server will try again (and again
and again). Depending on the status of the other
computer, we will try for four days before giving up and
sending a message to the originator as undeliverable.
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