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Moving
The Domain Name
What is
the standard procedure for moving a domain name?
Why do you need my username and password?
What is a DNS?
What if my e-mail address at Network Solutions is no longer
valid?
Who do we purchase Domain names from?
If
I close my domain with Coastline, do you move it to my new
hosting company for me?
What
is the standard procedure for moving a domain name?
It depends on
where you purchased the domain.
If you purchased the name from Network Solutions, we
can just submit a quick modify note. You will need to respond to their confirmation e-mail and it
will be changed in about 24 hours.
With
other Domain Name providers, we can take your username and
password for your account and manually change the DNS
settings on their website. You
can do that for yourself if you prefer and we will supply
the DNS settings for your server.
Why
do you need my username and password?
So we can
access your account at the Domain Name provider.
If you prefer to do it yourself, we can provide you
with the settings for your site’s new server.
Many of our clients are designers and have several
domain names in any given account.
What
is a DNS?
It stands for
Domain Name Server. It is the server that knows exactly where your site is
located. It
will send any browser to your site from just the URL they
type. Otherwise,
you would need to know what the IP address of the server is
and instead of typing in www.yahoo.com
you’d have to key in a 9 digit number.
Why
do I need to respond to an e-mail?
The Domain Name
provider needs to know that you are indeed trying to move
your domain. They
have learned over the years that there are unscrupulous
people who might try to move a domain without your
knowledge.
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What
if my e-mail address at Network Solutions is no longer
valid?
There is a fax
method for changing the DNS settings.
Below are detailed instructions on how
to Modify a domain via FAX at Network Solutions.
They have special form you must fill out, print, sign
and fax to them. If you fax anything other than their
special form, it will be rejected.
1) Note
your InterNIC Tracking Number:
NIC-XXXXXX.XXXX (which we will provide)
2) Once
you have a tracking number fax the InterNIC directly using
their online form as a starting point. Please visit: http://www.networksolutions.com/makechanges/fax/domform.html
You will
need to supply your domain name, phone, email, your name,
along with your InterNIC Tracking Number.
Note:
when typing in the domain name into the form, DO NOT include
a "WWW." as part of the domain. Doing so will
cause the form to display a blank page instead of the proper
form results.
3) After
you click the "Process" button, it will present a
page of text that you should print from your web browser.
Sign and Fax this document to the InterNIC with
the fax number given on the form. Do not sign the fax
as "Individual" or anything to that effect. Your
title must be "Owner" or something to that effect.
4) Do NOT
send your fax to that fax number recommended on the form.
This number
is too
busy. Instead send your fax to (703)-742-9552. On your fax
write "attention: Fax Team" Also please fax a copy to Coastline at 805-964-9901 so
we can confirm it was done correctly and can assist you if
necessary **
5)
Sometimes you need to call Network Solutions and ask them
the status of your fax in case they have not processed your
fax for some reason. You should give them at least 3
business days between the time you send the fax and the time
you call them. Their voice number is 703-742-4777 (on the
east coast of the US). Their phone number is almost always
busy the whole day. Keep trying.
6) Take
note of the fax number you are sending to, the fax number
you are sending FROM (your fax number), the date you are
sending the fax and the time of day. When you call Network
Solutions to ask them if the domain transfer process has
been completed, this is the first set of information they
will ask you.
NOTE:
You will have to fax this
document on company letterhead.
The fax will be ignored if you do not
include some form of letterhead of
your domain's organization.
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Typical
problems people encounter during this fax procedure:
A) You
MUST have the printout be on company letterhead. Otherwise
they will discard your fax and not call you. The letterhead
MUST be the same as the registered owner of the domain. If
you do not have any letterhead, just fake it. If you don't know the official name that your domain is registered to,
please use the domain search at http://www.networksolutions.com/cgi-bin/whois/whois/
The search will give you the owner name & address of
your domain.
B) If you
plan on sending your fax in on plain paper instead of
letterhead because you don't have a company name, stop what
you are doing and please see step A. If you don't follow
step A, your domain WILL NOT TRANSFER.
C) When
you sign the fax it asks you a title. Never use the title
"Individual" or anything to that effect. They will
immediately reject your application and not call you. You
should instead use a title like "Owner" or
something to that effect.
D) If you
call Network Solutions you MUST know the day and time you
sent the fax, the fax
number you sent it to
and the fax number you sent it FROM. Without
this information they cannot help you at all.
Who
do we purchase Domain names from?
We
purchase the domain name from Registrars.com.
They charge $35 per year.
If
I close my domain with Coastline, do you move it to my new
hosting company for me?
Your
new hosting company will need to transfer the DNS at Network
Solutions or Registrars.com.
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